1. Policy Overview

At Car Hub Sterios, we strive to ensure complete customer satisfaction with every purchase. This Refund & Cancellation Policy outlines the terms and conditions governing returns, refunds, and cancellations for products and services purchased through our website or in-store.

By making a purchase from Car Hub Sterios, you acknowledge that you have read, understood, and agree to be bound by this policy. We reserve the right to modify this policy at any time, and such changes will be effective immediately upon posting.

2. Product Returns & Refunds

We accept returns and provide refunds under specific conditions as outlined below:

2.1 Return Eligibility

Products may be returned within 30 days of the original purchase date, provided they meet the following conditions:

• Product is in its original, unopened packaging with all seals intact
• All accessories, manuals, and components are included
• Product has not been installed, used, or damaged
• Original proof of purchase (receipt or invoice) is provided
• Return is initiated within the 30-day return period

2.2 Return Process

To initiate a return, please follow these steps:

1. Contact our customer service team at returns@carhubsterios.store or call (555) 123-4567
2. Provide your order number and reason for return
3. Receive a Return Authorization Number (RAN) and instructions
4. Package the item securely with all original packaging and accessories
5. Ship the item to the address provided using a trackable shipping method

2.3 Refund Amounts

Refunds are processed as follows:

• Full Refund: For unopened, unused items returned within 30 days
• Partial Refund: For opened items (subject to 15% restocking fee)
• No Refund: For items returned after 30 days or not meeting return criteria

3. Service Cancellations

Our cancellation policy for installation and repair services is as follows:

3.1 Appointment Cancellations

Installation and service appointments may be cancelled or rescheduled under these conditions:

• More than 48 hours notice: Full refund of any deposit made
• 24-48 hours notice: 50% refund of deposit, or full credit toward rescheduled appointment
• Less than 24 hours notice: No refund of deposit, but may reschedule with new deposit
• No-show without notice: Full forfeiture of deposit

3.2 Service Cancellation After Commencement

If you wish to cancel a service after work has begun:

• You will be charged for all work completed up to the point of cancellation
• Any remaining deposit will be applied to the charges
• Additional charges may apply for removal of installed components
• Refunds, if any, will be calculated based on work completed

3.3 Our Right to Cancel Services

Car Hub Sterios reserves the right to cancel or refuse service under these circumstances:

• Vehicle safety concerns are identified
• Customer provides incorrect vehicle information
• Customer becomes abusive or uncooperative
• Weather or conditions make installation unsafe
• Required parts are unavailable or backordered

4. Refund Process & Timeline

We aim to process all refunds promptly and efficiently:

4.1 Refund Processing Steps

1. Return Receipt: Once we receive your returned item, we inspect it (1-3 business days)
2. Approval: If the return meets our criteria, we approve the refund (1-2 business days)
3. Processing: Refund is processed to your original payment method (3-5 business days)
4. Completion: Funds appear in your account (depends on your financial institution)

4.2 Refund Timeline

Total time from return initiation to funds appearing in your account:

• Standard Processing: 7-14 business days
• Expedited Processing: Available for store credit (3-5 business days)
• International Returns: 14-21 business days (plus shipping time)

5. Warranty Claims

Most products come with manufacturer warranties. Our process for warranty claims differs from standard returns:

5.1 Manufacturer Warranties

For products under manufacturer warranty:

• Contact us first to verify warranty status and eligibility
• We will provide manufacturer contact information or process the claim on your behalf
• Warranty claims typically involve repair or replacement, not refund
• Shipping costs for warranty claims may be covered by the manufacturer

5.2 Our Installation Warranty

Car Hub Sterios provides a 90-day warranty on all installation work:

• Covers defects in workmanship only
• Does not cover product defects (covered by manufacturer warranty)
• Does not cover damage from accidents, misuse, or unauthorized modifications
• Warranty repairs are performed at no additional labor cost

6. Damaged or Defective Items

If you receive a damaged or defective product, we will make it right:

6.1 Shipping Damage

For items damaged during shipping:

• Report damage within 48 hours of delivery
• Provide photos of the damaged item and packaging
• Do not discard any packaging materials
• We will arrange for return shipping and send a replacement immediately

6.2 Manufacturer Defects

For items found to be defective upon unboxing or initial use:

• Report the defect within 14 days of receipt
• Provide detailed description and photos/video of the issue
• We will provide a prepaid return label and expedite replacement
• Alternate resolution may include repair, replacement, or refund at our discretion

7. Shipping & Handling Costs

Shipping costs are handled as follows for returns and refunds:

7.1 Return Shipping

Who pays for return shipping depends on the reason for return:

• Customer preference/change of mind: Customer pays return shipping
• Our error (wrong item shipped): We provide prepaid return label
• Damaged/defective items: We provide prepaid return label
• Warranty claims: Typically covered by manufacturer

7.2 Original Shipping Costs

Original shipping and handling fees are generally non-refundable, except in cases of:

• Our error in shipping the wrong item
• Significant damage during shipping
• Items that were never delivered

8. Non-Refundable Items & Services

The following items and services are generally non-refundable:

8.1 Products

• Opened software, media, or digital downloads
• Special order or custom-built items
• Items marked "Final Sale" or "Clearance"
• Gift cards and store credit
• Opened installation accessories (wiring kits, mounts, etc.)

8.2 Services

• Completed installation or repair services
• Consultation fees (if applicable)
• Diagnostic fees (if issue is not covered under warranty)
• Custom fabrication or modification work

8.3 Exceptions

Even for normally non-refundable items, we may make exceptions in cases of:

• Significant defects not apparent before opening
• Our error in service provision
• Extenuating circumstances at our discretion

9. Dispute Resolution

If you are unsatisfied with our refund or cancellation decision:

9.1 Escalation Process

1. Contact our customer service team with your concerns
2. Request escalation to a supervisor or manager
3. Submit any additional evidence or documentation
4. Allow 3-5 business days for review and response

9.2 Chargebacks

We strongly discourage initiating chargebacks without first attempting to resolve the issue with us. Chargebacks initiated without proper communication may result in:

• Blacklisting from future purchases
• Collection of any disputed amounts plus fees
• Legal action to recover costs and damages

9.3 Arbitration

If we cannot resolve a dispute amicably, both parties agree to binding arbitration in accordance with the rules of the American Arbitration Association, with proceedings taking place in Sound City, SC.

10. Changes to This Policy

Car Hub Sterios reserves the right to modify this Refund & Cancellation Policy at any time. Changes will be effective immediately upon posting to our website.

10.1 Notification of Changes

We will notify customers of material changes to this policy by:

• Posting a notice on our website homepage for 30 days
• Sending email notifications to customers with active accounts
• Updating the "Last Updated" date at the bottom of this page

10.2 Policy Applicability

The policy in effect at the time of your purchase will govern that transaction. For ongoing services, the current policy at the time of service cancellation will apply.